Avoid a Chimney Nightmare: Questions To Ask Before Hiring a Sweep
The best way to keep your chimney and fireplace running safely and efficiently is to invest in professional annual maintenance and book any necessary chimney repair services right away to avoid further damage – and choosing the right team of chimney technicians for the job is imperative.
Why? Because a poorly maintained or improperly serviced chimney can lead to serious issues, including fires, carbon monoxide leaks, and costly structural damage. Before you trust someone with this important task, it’s essential to ask the right questions to make sure you’re hiring a crew you can trust.
Are the Company’s Technicians Certified?
Our answer: Yes, we’re trained and certified with both the Chimney Safety Institute of America (CSIA) and the National Fireplace Institute (NFI), and we’re led by the only Master Chimney Sweep in Missouri.
Why is this important?
Certifications ensure the technicians have undergone all appropriate training in chimney maintenance, fire safety protocols, and industry standards – all important things for working on an appliance that’s containing a fire in the middle of your living space. In an industry where you don’t require a certification to complete the job, holding these credentials demonstrates a commitment to professionalism and customer safety.
Does the Company Have Reviews?
Our answer: We average a 4.8 Google Rating with over 400 reviews on the platform, and we hold A+ rating with the Better Business Bureau (BBB).
Why is this important?
Reviews give potential customers insight into the real experiences of others, making them one of the best ways to gauge a company’s reliability, quality of work, and customer service. A highly-rated company with a large number of reviews reflects consistent satisfaction among customers, and a good rating with the Better Business Bureau (BBB) reinforces that fact, indicating that the company adheres to ethical practices and addresses any issues professionally.
How Long Has the Company Been in Business?
Our answer: We have over 40 years of experience in the industry.
Why is this important?
A company that has been in business for a considerable length of time has likely encountered – and resolved – a wide variety of chimney-related issues. But longevity in the industry doesn’t just indicate experience and knowledge…it also shows a pattern of customer trust and reliability. It also suggests that the company has successfully adapted to changes in technology, safety regulations, and customer needs.
Choosing a long-established business also reduces the risk of hiring someone who may disappear or go out of business, leaving you with unfinished work or unresolved problems.
What Services Does the Company Offer?
Our answer: We’re a full-service company that offers a wide range of services, such as inspections, sweeps, masonry repairs, chimney liner solutions, chimney part replacement, and more.
Why is this important?
Hiring a full-service chimney company means you have access to a one-stop shop for all of your chimney and fireplace needs. Some companies only do the basic – inspections, sweepings, maybe some minor repairs…but for anything else, they’ll refer you to an expert. This also means the technicians may have a lower understanding of chimney systems, which means issues may get missed.
If you can save the hassle the hiring two or three companies, why wouldn’t you? Be sure to get clarification on everything the company you’re hiring offers, so you aren’t left calling around after they leave.
How Will the Company Protect Your Home?
Our answer: Chimney sweep services can be messy, which is why we take precautions like laying down drop cloths, using high-powered vacuums to capture dust, and wearing shoe coverings.
Why is this important?
If precautions aren’t taken soot, ash, and dust could spread through your home, damaging your property and affecting indoor air quality. A company that takes steps to protect your space demonstrates respect for your home and a commitment to cleanliness. It also reflects professionalism and attention to detail – which are important qualities in any contractor you hire.
Will the Company Provide Written Estimates or Contracts?
Our answer: Yes – our contracts include pictures and accurate estimates of what costs you can be expecting.
Why is this important?
A written estimate or contract should clearly outline the scope of work, the costs involved, and the timeline for the project. This transparency helps prevent any misunderstandings or hidden fees from arising later in the process – saving you money and stress in the long run. In addition, estimates hold the company accountable, ensuring they fulfill all agreed-upon services…which is why companies that shy away from this practice should be approached with caution.
What Does the Chimney Inspection Process Involve?
Our answer: We use a 360-degree camera to a get a thorough and in-depth evaluation, as well as perform a sweep of chimney and remove any ash.
Why is this important?
A thorough chimney inspection is essential for detecting potential hazards, such as creosote buildup, blockages, cracks, or structural damage – all things that could lead to safety risks like chimney fires or poor ventilation. A high-tech approach (like using video equipment) ensures nothing is missed and provides the tech with a complete picture of your chimney’s condition.
Additionally, sweeping the chimney and removing ash during the inspection keeps your system cleaner and gives the sweep a clear picture of everything – ensuring nothing is missed, hidden, or overlooked.
Does the Company Offer Warranties or Guarantees?
Our answer: Yes – but it varies based on project. Rest assured, we’ll inform you of what you’re entitled to, remaining clear, straightforward, and totally transparent every step of the way.
Why is this important?
Warranties and guarantees provide peace of mind and protection for your investment. That way, if something goes wrong after the service, you won’t be stuck with a whole bunch of additional costs and fees. Clear communication about warranties reflects the company’s confidence in their workmanship and their commitment to customer satisfaction.
Is the Company Insured?
Our answer: Yes – we’re fully insured, so if any accidents occur while we’re working at your home, you won’t be held liable.
Why is this important?
Hiring an insured company protects you from potential financial liability in case of accidents or damage during the job. If a worker is injured or property damage occurs while the company is servicing your chimney, insurance ensures that you won’t be held responsible. Working with an uninsured company might save money upfront, but could cost you thousands if something goes wrong.
Safety, Quality, Service: What Sets Us Apart?
- We show up ready to work, in uniform and driving logo-ed vehicles.
- We have a live office staff, all ready to help you out and answer your questions.
- We’re CSIA and NFI certified and are led by Missouri’s only Master Sweep.
- We’ve been working in this industry for over 40 years.
- We have hundreds of positive Google reviews and hold an A+ rating with the BBB.
- Our sweeps prioritize education and putting your needs first.
- We’re a full-service company, ensuring we can meet any and all of your chimney and fireplace needs.
Ready To Work With the Best?
For chimney and fireplace services in the St. Louis area, there’s no better crew to trust in than us. Ready to get an appointment set? Call or book with us online today.